Refunds & Cancellations

Free trial

• Tradeify offers a 30-day free trial. No payment details are required to start a trial.
• If you stop using Tradeify during or after the trial without buying access, you will not be charged anything.
• When the trial ends, paid access ends unless you manually buy a 30-day access package. Your data is retained.

Access purchases

• Each access purchase is a one-time payment for the stated access period, currently 30 days where applicable.
• There is no automatic renewal, recurring debit, or future automatic charge to cancel.
• Buying another access period requires a new manual purchase through Settings → Plan & Payments.
• Access ends when the purchased period expires unless another period is purchased. Your data is retained.

No cancellation required

• There is no future automatic charge to cancel.
• If you do not want more access after the current period, simply do not make another purchase.
• Buying another access period always requires a new manual purchase.
• You can request data export or deletion separately.

Refunds

Refunds are approved in the following circumstances:

• Duplicate charges — where the same access period was charged more than once.
• Incorrect charges — where the amount charged does not match the plan price at the time of payment.
• Failure to provide access to a paid account where the issue was caused by Tradeify.
• Unresolved material service failures where Tradeify was unable to provide the service paid for.
• Any circumstances required by applicable consumer protection law.

Other refund requests are assessed fairly on a case-by-case basis. Approved refunds are returned through the original payment provider where possible. Bank and payment-provider processing times may apply.

How to request a refund or raise a dispute

Email hello@tradeify.app with:

• Your registered account email address
• The payment date
• The amount charged
• Your Paystack transaction reference (shown in your payment receipt)
• A brief explanation of the issue

Tradeify aims to acknowledge complaints within two business days. On receiving a complaint, we will review your access-purchase and payment records, confirm whether paid access was provided, attempt to resolve any technical issue, and approve a refund where the grounds above are met.

Consumer rights

Nothing in this policy limits rights you have under applicable law, including the South African Consumer Protection Act. If you are unsure of your rights, you may contact the National Consumer Commission or seek independent advice.

This policy is written to reflect Tradeify's current billing practices and is intended to comply with South African consumer protection requirements. We recommend this document be reviewed by qualified legal counsel for full CPA and ECTA compliance. For questions, contact hello@tradeify.app.